Moving can be stressful enough without worrying about falling victim to a scam. Unfortunately, moving scams are more common than many realize, and unsuspecting customers can lose money, possessions, and peace of mind. Here’s how to avoid moving scams, the red flags, and guardrails:

Common Moving Scams
  1. Lowball Estimates: Fraudulent movers offer an unusually low estimate to secure your business and then escalate prices on moving day with hidden fees.
  2. Hostage Situations: Some rogue movers load your belongings and then demand more money before delivering them, essentially holding your possessions hostage.
  3. Name Similarity: Scammers deceive people by using a name similar to a well-known moving company. Contact the Canadian Association of Movers to confirm before you sign a contract.
  4. Blank or Incomplete Contracts: Scammers may ask you to sign blank or incomplete documents, thereby giving them the freedom to alter the terms later.
  5. No Insurance or License: Scammers operate without proper licensing or insurance, putting your belongings at risk.
Red Flags to Watch For

No On-Site Inspection- Professional movers typically assess your belongings in person or via video call before providing a quote.

Large Upfront Deposits- Be cautious if a company demands a large cash deposit before the move. Most reputable movers ask for payment upon delivery.

Lack of Physical Address- A legitimate moving company should have a listed physical address and be willing to share it. Look up the address. Is there an office with signage, a warehouse, and trucks in the yard?

No Written Estimates- Always obtain all estimates and agreements in writing. Never accept verbal agreements.

Unprofessional Communication- Be cautious of vague answers, lack of business email, or unmarked trucks.

Questions to Ask When Hiring a Mover
  • Are you a registered licensed business, and do you have insurance?
  • Can you provide references? Reputable movers should have satisfied customers willing to vouch for them.
  • Can I get a written estimate? Get a detailed, written estimate. Clarify if it’s a guaranteed price or guaranteed within 10%.
  • What coverage do you offer for loss or damage? Ask about the different levels of liability coverage and insurance.
  • Who will be handling my move? Check if the company uses subcontractors and verify their credentials.
  • What is your cancellation policy? Understand the terms in case your plans change.
Tips to Avoid Moving Scams

Research Companies: Check reviews on reputable sites, such as the Better Business Bureau, Google, and the Canadian Association of Movers. Look for any complaints or scam reports.

Don’t Sign Blank Documents: Always read contracts carefully before signing.

Keep an Inventory: Document your belongings with photos or videos before the move to ensure you have a record of them.

Pay with Credit Card: Avoid cash payments for better protection against fraud.

Trust Your Instincts: If something feels off, it probably is. Don’t be pressured into making hasty decisions.

Final Thoughts

By staying vigilant and asking the right questions, you can protect yourself from moving scams. For more information and to get a moving quote, contact Premiere Van Lines. We are trusted agents for Atlas Van Lines and certified members of the Canadian Association of Movers.