Moving is a major life event, and choosing the right moving company can make all the difference. Unfortunately, the moving industry, like many other industries, has its share of scams and unreliable operators. It is essential to know how to vet a Canadian moving company in 2026 for professionalism, reliability, and trustworthiness.
Why Vetting Matters More Than Ever
While technology has made it easier to find and book movers, it has also given rise to moving scams and fly-by-night operators. To protect yourself from stress, financial loss, and even theft, take the time to ensure that the mover you hire is a professional.
Confirm Licensing and Insurance
A reputable Canadian mover is licensed and insured. All professional movers must be registered with provincial or federal transportation authorities. Always ask for:
- Operating license number (verify it on the relevant government website)
- Proof of liability and cargo insurance (protects your belongings)
- Workers’ compensation coverage (protects you from liability if movers are injured on your property
Scrutinize Reviews
Online reviews are valuable, but not all are authentic:
- Look for recent, detailed reviews that mention specific experiences
- Beware of patterns: A flood of perfect ratings within a short time can signal fake reviews
- Check multiple platforms: Use Google and the Better Business Bureau (BBB)
- Look for unresolved complaints or negative feedback about hidden fees, missed delivery dates, or lost items
Get Written Estimates
Reputable movers provide transparent, written estimates after either a virtual or in-home survey of your belongings. Avoid companies that:
- Give “too good to be true” quotes without assessing your home
- Demand large cash deposits or full payment up front
- Refuse to provide a written contract
Ask the Right Questions
Interview your shortlisted movers about:
- Their years in business and experience with your move type (e.g., local, long-distance, specialty items)
- Who will be physically handling your move (in-house staff vs. subcontractors)
- Their dispute/claim resolution process
- Their cancellation and refund policies
Spot the Red Flags
Watch out for warning signs such as:
- No physical address or only a cell phone number
Take the time to look up their address. Do they have a sign out front with their company name? Do they have a warehouse and trucks in the yard? Most importantly, drive by if you can.
- Vague answers about licensing or insurance
- Pressuring you to book quickly or pay in cash
Verify Affiliations and Accreditations
Look for movers who are members of the Canadian Association of Movers (CAM) at 1-866-860-0065. This is the only organization in Canada that pre-vets movers and provides certification that they meet industry standards. In addition, members must adhere to a professional code of conduct.
Understand the Moving Contract
Before signing, read every clause in your moving contract. Confirm:
- Pick-up and delivery dates
- List of services included in your contract (packing, unpacking, storage, etc.)
- Liability for damages
- Any additional fees
Trust Your Instincts
Lastly, if something feels off, it probably is. Trustworthy movers are transparent and professional from the first contact. They also have warehouses, trucks, and fully trained staff.
For more information on how to vet a Canadian moving company in 2026, and to get a moving quote, contact Premiere Van Lines. All the Premiere franchises are trusted agents for Atlas Van Lines and members of the Canadian Association of Movers.